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Privacy Policy

Last updated: 22/09/2025

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UniExam respects your privacy. This policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect the following information when you use our services:

  • Contact details: name, email address, phone number.

  • Service details: documents you upload (e.g., draft essays, dissertations), instructions, and communication records.

  • Payment details: handled securely by Wix Payments/Stripe/PayPal. UniExam does not store your full card details.

  • Technical data: IP address, browser type, and cookies (for site functionality and analytics).

 
2. How We Use Your Information

We use your information to:

  • Provide consultancy and editing services.

  • Communicate with you about your order.

  • Process payments and issue refunds.

  • Improve our services and website.

  • Meet legal or regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

 
3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to provide the service you requested.

  • Legal obligation – to meet UK tax and accounting requirements.

  • Legitimate interests – to improve our services and protect against misuse.

 
4. Confidentiality of Academic Work

  • All documents you upload are kept strictly confidential.

  • We never share your drafts or personal details with third parties.

  • Files are stored securely and deleted after [insert timeframe, e.g., 90 days] unless you request otherwise.

 
5. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Request a copy of your data in a portable format.

To exercise your rights, email info@uniexam.co.uk.

 
6. Data Storage and Security

  • Data is stored securely on Wix servers and protected with encryption and access controls.

  • We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.

 
7. Cookies

  • Our site uses cookies for functionality, performance, and analytics.

  • You can manage cookies through your browser settings.

 
8. Third-Party Services

We use trusted third-party providers (e.g., Wix, Stripe/PayPal) to process payments and host the website. These providers are responsible for keeping your data secure.

 
9. Retention

We retain personal data only as long as necessary:

  • Order records: up to 6 years (for tax/accounting).

  • Academic drafts: [insert period, e.g., 90 days] after completion, unless you request earlier deletion.

 
10. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

 
11. Wix and Partner Services

  • All site visits, cookies, analytics, payment processing, and email campaigns not sent directly from info@uniexam.co.uk are managed by Wix.com Ltd. and its authorised partners.

  • Clients are encouraged to review Wix’s own Privacy Policy and Terms of Service for details on how Wix handles such data: https://www.wix.com/about/privacy.

  • UniExam does not control how Wix and its partners process this information.

 
12. Contact Us

If you have questions about this policy or your data rights, contact:
Email: info@uniexam.co.uk
Business Name: UniExam
Jurisdiction: England & Wales

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If you are not satisfied with our response, you can complain to the UK regulator: the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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