Refund Policy

Last updated: 22/09/2025

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At UniExam we aim to provide clear, fair, and supportive services. If something goes wrong, this policy explains how refunds work.

 

When Refunds Apply

You may request a refund if:

• We do not deliver the agreed service within the confirmed turnaround time.

• The service delivered is not consistent with the requirements agreed in writing (usually by email).

• We cancel a service before completion.

 

When Refunds Do Not Apply

Refunds are not offered where:

• The brief or requirements are changed by the client after work has started.

• The client does not provide the information or materials needed to complete the work.

• Dissatisfaction is based on academic grades or institutional outcomes, which are outside our control.

• The client misuses the service (e.g., submitting draft work as their own in breach of university rules).

 

Timeframe for Refunds

• Approved refunds will be processed within 10 UK working days back to the original payment method.

• Requests must be made within 7 days of delivery of the work.

 

Turnaround Clarification

• Our “72-hour return” period begins after task requirements are confirmed in writing (not from the time of payment).

• “72 hours” refers to working days only, and excludes weekends and UK public holidays.

 

How to Request a Refund

1. Email info@uniexam.co.uk with your order ID and details of your concern.

2. We will review your request within 5 working days.

3. If approved, a refund will be issued within 10 working days.